Privacy Policy

1. Introduction

Island Pet Pass ("we," "us," or "our") operates the islandpetpass.com website (the "Service") to provide pet import permit concierge services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

When you use our services, we may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address

• Pet Information: Pet name, breed, age, weight, medical history, vaccination records

• Travel Information: Departure and destination locations, travel dates, airline information

• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)

• Identification Documents: Government-issued ID, pet ownership documentation

• Veterinary Information: Veterinarian contact details, medical certificates

Automatically Collected Information

We may automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system

• Usage Data: Pages visited, time spent on site, click-through rates

• Cookies and Tracking Technologies: We use cookies to enhance your experience and analyze site usage

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Processing pet import permit applications and providing concierge services

• Communication: Sending service updates, confirmations, and responding to inquiries

• Compliance: Meeting legal and regulatory requirements for pet import permits

• Payment Processing: Facilitating secure transactions for our services

• Service Improvement: Analyzing usage patterns to enhance our website and services

• Customer Support: Providing assistance and resolving service-related issues

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Government Authorities

We share relevant information with government agencies, veterinary authorities, and customs officials as required for pet import permit processing.

Service Providers

We work with trusted third-party service providers who assist in:

• Payment processing

• Document verification

• Veterinary coordination

• Website hosting and maintenance

Legal Requirements

We may disclose information when required by law, legal process, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: Sensitive data is encrypted during transmission and storage

• Access Controls: Limited access to personal information on a need-to-know basis

• Regular Security Audits: Ongoing assessment of our security practices

• Secure Payment Processing: PCI DSS compliant payment handling

6. International Data Transfers

Given the nature of pet import services, your information may be transferred to and processed in countries where government authorities require documentation for permit processing. We ensure appropriate safeguards are in place for such transfers.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

Generally, we retain client information for a minimum of 7 years after service completion to comply with record-keeping requirements.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information

• Correction: Request correction of inaccurate information

• Deletion: Request deletion of your information (subject to legal retention requirements)

• Portability: Request transfer of your information to another service provider

• Opt-out: Unsubscribe from marketing communications

• Cookies: Manage cookie preferences through your browser settings

To exercise these rights, contact us at [info@islandpetpass.com].

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Information

For questions about this Privacy Policy or our privacy practices, please contact us:

Island Pet Pass
Email: info@islandpetpass.com
Phone: +1-242-467-7806
Address: Zion Blvd, Nassau, The Bahamas

13. Jurisdiction-Specific Provisions

For EU Residents (GDPR)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority.

For California Residents (CCPA)

California residents have specific rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to opt-out of the sale of personal information. We do not sell personal information.

This Privacy Policy is part of our Terms of Service and should be read in conjunction with those terms.